YOUR EXPERIENCE: FAQs

Communication is an essential element to all great treatment programs. You may have some questions about Pro-Motion and the services we offer. Click the tab below and allow us to address many common questions. And, as always, if the answer you seek is not available, do not hesitate to pick up the phone and call us at any time. Or, use the Contact Us tab to send us a note. We will be sure to personally address all inquires.

Be sure to arrive 15 minutes early to complete paperwork if you haven’t filled them out online. During your first appointment, we will discuss your past medical history and your current symptoms. We will go through some basic motions to understand where your limitations may be. Together, these steps will guide the rest of your treatment.

Appointments typically last 60 minutes.

We encourage you to wear what is comfortable for you. Workout clothes are typical but not required.

We employ a team-based approach to rehabilitation. It is our goal that you receive consistent, optimal, high-touch care. To do that means you will work with the same team as often as possible. Your care will be coordinated by a specific therapy team whose function is to guide you toward your goals

Here is a list of the most common insurances we see in this community:

    • Premera
    • Regence
    • L&I/WC
    • Group Health Cooperative (G.H.)
    • Healthcare Management Association (HMA)
    • Medicare
    • Regence Medadvantage (A Medicare replacement insurance)
    • EBMS (Employee Benefit Management Services)
    • 1st Choice plans
    • Tri-Care/Tri-West
    • Veterans Administration (VA)

If your health insurance plan is not listed here, please call our office for assistance: 509-573-4816

If you have further questions regarding healthcare in general, please visit our healthcare navigator to learn more.

A treatment plan is a uniquely crafted timeline for better health mapped specifically to you. We follow your treatment plan so you have an idea about where you are currently and where you are headed.

Traditional approaches to physical therapy often feel clinical and remote. Ours is highly connected and personal. While it’s important to have the right equipment and science-based methodologies in place, being able to relate to you is essential.

  • DPT stands for Doctor of Physical Therapy
  • MPT stands for Masters of Physical Therapy
  • FAFS stands for Fellow of Applied Functional Science
  • MOMT stands for Masters of Orthopedic Manual Therapy
  • PT-A stands for  Physical Therapy Assistant
  • CSCS stands for Certified Strength and Conditioning Coach
  • CPT stands for Certified Personal Trainer

It usually takes 3-4 weeks for orthotics to be made after measurements are sent in.

Our front desk schedules appointments and will work closely with you to make sure your appointments fit your schedule. Our goal is to remain flexible for you!

In early 2006 Congress, imposed an annual cap that limits the physical, occupational and speech therapy services for all Medicare patients. This annual cap limits the amount of outpatient physical therapy to $1940 maximum. Patients are responsible for any services rendered beyond that limit. We are committed to providing you with very cost-appropriate therapy, and most of the time your therapy with us has concluded before you reach the cap. We are able to supply you with any information regarding your year-to-date Medicare account total at your request. Many Medicare patients are eligible for additional therapy beyond the $1920.00 cap, and we will help you with this process when appropriate. Please feel free to speak with your therapist or the administrative staff if you have any questions.