On behalf of Pro-Motion Physical Therapy, we thank you for trusting us with your medical care and
rehabilitation. When you schedule an appointment with Pro-Motion Physical Therapy, we promise to provide you with the highest quality care. In order for us to make this possible, we have established a strict policy regarding late cancellations, no shows, and late arrivals (effective October 1, 2022). Although we understand that emergencies and illnesses arise, cancellations made with less than 24 hours’ notice significantly limits our ability to make the appointment available for another patient in need.
“Late Cancellations” are any scheduled appointments that are cancelled with less than 24 hours notice, prior to the appointment time. This means that an appointment that is scheduled at 8 AM must be cancelled NO LATER than 8 AM the previous morning, to avoid a late fee. “No Shows” are appointments that are scheduled, that are not cancelled, where the patient fails to arrive. “Late Arrivals” is any patient that arrives at our clinic 15 minutes or more after their expected arrival time for their scheduled appointment.
Pro-Motion Physical Therapy No Show/Cancellation/Late Arrival Policy:
- Any established patient who fails to show or cancels/reschedules an appointment with less than 24 hours’ notice will be considered a No Show and will be charged a $40.00 fee.
- In the event a patient has three (3) documented no shows and/or same day cancellations, the patient may be dismissed from Pro-Motion Physical Therapy, at the discretion of the Therapist.
- Any patient that arrives 15 or more minutes after their scheduled appointment time will be rescheduled and will be considered a No Show.
- Any patient that fails to show for their initial visit will not be rescheduled.
- All fees will be charged directly to the patient and will be 100% the patient’s financial responsibility. None of our No Show/Cancellation/Late Arrival fees can be billed to the patient’s insurance. These fees will be due at the time of the patient’s next office visit.
- As a courtesy, Pro-Motion Physical Therapy makes reminder calls for appointments. If you do not receive a reminder call or message, the above policy will remain in effect.
You may contact Pro-Motion Physical Therapy 24 hours a day, 7 days a week at the numbers below. Should it be after regular business hours or a weekend, you may leave a message.
Pro-Motion Physical Therapy
I have read and understand the No Show/Cancellation/Late Arrival Policy and agree to the above terms